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What should I do if I am experiencing difficulties logging in to my account?

If you are having trouble logging in to your account, try these steps:

  1. Reset your password: On your login page, click the 'request new password' button and put in the email address associated with your account. You will receive an email with a link to reset your password. This can take a few minutes and sometimes this email might be redirected to your spam folder.

  2. If you do not receive the password reset email, then you might not have activated your account yet. Check your inbox for an email with the subject line 'Finish setting up your membership'. This email contains a link that you can use to activate your account and would have been sent when you created or joined your membership. If you cannot find this email in your inbox, it is possible that it was sent to your spam or junk mail folder. Be sure to check those folders as well.

  3. Request a new activation email: If you are unable to reset your password and cannot find the activation email, you can email us at info@pshe-association.org.uk to request a new one. Be sure to include your full name and school in the request so that we can assist you as quickly as possible.

We hope these steps will help you resolve any issues you may be having with logging in to your account and membership. If you have any further questions or need additional assistance, please don't hesitate to contact us.